We have many years' experience of transitioning customers from existing systems. We work to an approved 'blueprint' implementation which we'll share with you and your team. Upon receiving your signed order, we assign a Project Manager who oversees the entire implementation ensuring highest quality and customer satisfaction.
Join the Club and Reap the Rewards
Get more time to focus on growing your memberships
Fitness, leisure and private members clubs often juggle multiple tasks on a daily basis including managing memberships, processing new subscriptions, raising renewals and creating tabs. Whether you want to set up tiered pricing, issue membership cards, track member usage, take payments, offer discounts or charge items to a member’s account, you can save time by doing everything in one place
With Alacer's Membership Management software you will free up administration time to allow you to focus on enhancing customer loyalty to improve membership retention rates.
Unlimited Types
Manage multi-level membership types with different fees and terms of use. Supports an unlimited number of clubs and payment terms including automatic collection of subscriptions via Direct Debit.
Efficient Renewals
See memberships which are due to expire so you can send renewal notices in a timely manner. Report on missed payments to prompt chasing up members with outstanding charges.
Manage Tabs
Allow guests or members to have a tab so they can be automatically charged for additional items or services as part of their monthly fee.
Track Usage
Provide members with swipe cards to use on arrival and departure which tracks membership details, account status along with any relevant events. Members who are on-site can easily be identified in the event of an emergency.
Frequently Asked Questions
How easy is it to switch from our existing club management system to Alacer?
What happens to our membership data when we switch systems?
It is important that all financial data is correct and therefore we do not recommend importing any historical data. As part of the go-live process you will set up any new memberships. Many customers like to treat this exercise as part of their training as it gives their team more confidence in using the system. Our implementation team will be on hand to guide you through the process.
Is the collection of membership fees automated?
Yes, you can flag members who have a Direct Debit mandate in place with the frequency and amount, this data is exported in a format that most banking systems support.
We offer our members discounted pricing across the entire organisation, how is this handled?
Alacer operates from a single database, meaning there is one guest profile associated with the member. If you provide membership cards, our integrated EPOS solution will let you scan their card, which will automatically apply any discounts or voucher codes.
We have an onsite spa, is there a way for members to book their own treatments?
The Alacer Leisure module allows you to build a schedule for treatments for members to book.
What types of clubs does Alacer support?
We support a variety of club types ranging from fitness, leisure and health clubs, private members clubs, professional associations and non-profit & charitable organisations who offer residential care.
Book A Demo Today
Complete the form to request your personal demonstration