We have many years' experience of transitioning customers from existing systems. We work to an approved 'blueprint' implementation which we'll share with you and your team. Upon receiving your signed order, we assign a Project Manager who oversees the entire implementation ensuring highest quality and customer satisfaction.
All Guests Receive a First-Class Service
Make light work of booking and managing individual guest stays
Give your customers a warmer welcome, enhance their stay experience and eliminate queuing at check-in and checkout.
With Alacer's PMS you can easily organise all guest requirements from one central point.
Whether they want to select their preferred room at point of booking, reserve a table in the restaurant, arrange a spa treatment or other special request, this time saving tool helps you to manage all front office operations within a centralised environment and from anywhere in the property
Quick Reservations
View all availability and rates so you can accurately quote to maximise upsell opportunities. Create configurable checklists for a faster check-in to give customers a great first impression of your property. Link bookings for other areas of the property i.e. restaurants to the bedroom reservation and eliminate queues during peak check-out times by offering your guests an express checkout service.
Guest Engagement
Make customers feel special by sending personalised pre-arrival/post departure communications as well as booking confirmations via post/email/SMS. Store and retrieve notes relating to their reservation history, including room preferences, and spending habits. Track booking methods, sources and purpose of the stays for future targeted marketing.
Group Bookings
Get a clear overview of all group bookings information within the hotel, spa and restaurant in a single view. Rooming lists sent to the group leader for completion are easily re-imported without re-keying data. Offer flexible options for settling of invoices and account.
Easy Transactions
Stay on top of arrivals, departures, guest room balances, meal plans with lists to ensure outstanding tasks can be completed on time. Eliminate the potential errors often associated with re-keying data and automatically add guest transactions from anywhere in the property to the main invoice.
Customise Rates
Adjust your rates automatically based on your occupancy levels and leadtime to booking. Alter prices to get more bookings and boost profits made on reservations made during popular periods.
Web Bookings
Make it easy for guests to book directly via your website. Availability and rates information is real-time and bookings flow directly into the core system, eliminating the need to re-key data. Offer guests additional items during the booking process to enhance their stay and drive incremental revenue. All payments are fully secure and bookings will not attract a commission-fee!
Business Analytics
Comprehensive reporting is at the core of the Alacer system allowing you to easily keep your finger on the pulse of your business with real-time graphical displays containing turnover, margins, key statistical trends and performance indicators.
Frequently Asked Questions
How easy is it to switch from our existing PMS system to Alacer?
What happens to our historical booking data when we switch systems?
It is important that all financial data is correct and therefore we do not recommend importing any historical data. As part of the go-live process you will enter any upcoming guest reservations. Many customers like to treat this exercise as part of their training as it gives their team more confidence in using the system. Our implementation team will be on hand to guide you through the process.
Does your software work on any device?
The Alacer suite of software will work on any device with a Windows® operating system.
Do you have integrations to other systems?
The Alacer suite of hospitality software enables you to do most things in the one system. However, we do integrate with third parties for ancillary systems such as TV, door locks, mini bars etc. We also work with many of the key channels and OTAs.
What property types does Alacer support?
The Alacer software is modular by design, which makes it perfect for customers large and small. Our clients range from gastropubs to 5-star spa hotel resorts, and anything in between.
Are there any minimum PC specifications?
We recommend a PC running Windows® 7 or above and with 4GB of RAM
Book A Demo Today
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