Helpdesk Professionals
When you need support we're there for you with best-in-class service to quickly identify, troubleshoot and fix issues.
Alacer's helpdesk is manned by hand-picked and knowledgeable support professionals who understand the Hospitality Industry. From remote troubleshooting to initial hardware and ongoing software support, our responsive team strives to give you an efficient, professional and personal service to help keep your operations running smoothly.
Continuous Improvement
We monitor our performance again set targets, along with ongoing customer feedback to ensure that we continually improve the customer experience.
Comprehensive Support
Support is available 7am-11pm, 365 days per year as standard - we don't leave you waiting in a telephone queue!
In the past 6 months, 98.7% of all calls were answered by a technical support analyst within 15 seconds.
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Book A Demo Today
Complete the form to request your personal demonstration